Politique d’expédition

Shipping Policy

Shipping Information

Thank you for shopping with Silken Lather Cosmetics!

We take great pride in handcrafting luxurious soaps, skincare, body care, and wellness products in small batches. Every order is carefully packed to ensure it arrives safely and beautifully.

Order Processing

Orders are typically processed within 1–3 business days.

Orders are processed Monday through Friday (excluding weekends and Canadian holidays).

During busy periods such as holidays, special promotions, or market events, processing may take slightly longer. If there is a significant delay, we will notify you by email.

Shipping Within Canada

We proudly ship across Canada.

Free Shipping

We offer FREE Standard Shipping on orders of $150.00 CAD or more (before taxes and after discounts).

Orders Under $150.00

Shipping costs are calculated automatically at checkout based on your location, package weight, and selected shipping method.

United States Shipping

We happily ship to customers throughout the United States.

Shipping rates are calculated at checkout based on destination and package weight.

Please note that customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.

International Shipping

International shipping is available to select countries.

Shipping costs are calculated during checkout.

Customers are responsible for any customs duties, VAT, taxes, brokerage fees, or import charges imposed by their country.

Estimated Delivery Times

Please note that delivery estimates begin after your order has been processed.

Canada

Standard Shipping: 2–8 business days
Expedited Shipping: 1–5 business days

United States

5–10 business days

International

7–21 business days

Delivery times are estimates only and may vary due to weather, carrier delays, customs processing, holidays, or unforeseen circumstances.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing your tracking number (where available).

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

If you notice an error, contact us immediately at sales@silkenlather.com.

Once an order has shipped, we are unable to change the delivery address.

Orders returned due to an incorrect or incomplete address may require additional shipping charges before being reshipped.

Lost or Delayed Packages

Once your package has been handed to the shipping carrier, delivery is under the carrier's control.

If your package is significantly delayed, we will gladly help you work with the carrier to locate it.

Silken Lather Cosmetics is not responsible for delays caused by weather, customs, postal disruptions, or carrier issues.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

Your order number
Photos of the damaged product(s)
Photos of the shipping box and packaging

We will review the claim promptly and work toward a fair resolution.

Local Pickup

Local pickup may be available for customers in London, Ontario.

If available, simply select Local Pickup during checkout. You will receive an email when your order is ready for collection.

Natural Product Notice

Our soaps and skincare products are handcrafted in small batches using premium natural oils, butters, botanicals, clays, and essential oils or premium fragrance oils.

Because our products are handmade, slight variations in color, pattern, weight, and appearance are normal and make every product unique.