Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days. Shipping times vary by destination — Canadian orders usually arrive within 3–7 business days, while international orders may take 7–21 business days.

Do you ship internationally?

Yes! We ship to many countries worldwide. Shipping rates and delivery times will be calculated at checkout based on your location.

How can I track my order?

Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this to track your package directly through the carrier's website.

Products

Are your products handmade?

Yes! All of our soaps and cosmetics are handcrafted in small batches using natural, high-quality ingredients. Each bar is made with care to ensure the best quality for your skin.

Are your products suitable for sensitive skin?

Many of our products are formulated with gentle, natural ingredients. However, we recommend reviewing the ingredient list for each product and doing a patch test if you have known sensitivities or allergies.

How should I store my soap and honey products?

Store your soap in a cool, dry place away from direct sunlight and allow it to dry between uses to extend its life. Honey products should be kept at room temperature and away from moisture.

Returns & Exchanges

What is your return policy?

We want you to love your purchase! If you're not satisfied, please contact us within 14 days of receiving your order and we'll do our best to make it right.

Can I return a used product?

For hygiene reasons, we are unable to accept returns on opened or used products. If your item arrived damaged or defective, please reach out to us with a photo and we'll resolve it promptly.