Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at silkenlather@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at silkenlather@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at silkenlather@gmail.com.

Return & Refund Policy

At SilkenLather, we want you to love every product you receive. If something isn’t right, we’re here to help.

Returns

We offer a 30-day return policy, meaning you have 30 days from the day you receive your item to request a return.

To qualify for a return:

  • The item must be in its original condition — unused, unworn, with tags, and in its original packaging.

  • A receipt or proof of purchase is required.

To begin a return, email us at silkenlather@gmail.com.
Return Address: [INSERT RETURN ADDRESS]

Once your return is approved, we’ll send you a prepaid return shipping label and detailed instructions.
Please note: items sent back without an approved return request will not be accepted.

You may contact us anytime with return questions at silkenlather@gmail.com.

Damages & Issues

Please check your order upon arrival. If your item is defective, damaged, or if you received the wrong product, contact us immediately so we can make it right.

Non-Returnable Items

Some items are not eligible for returns, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized items

  • Personal care goods (beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you’re unsure whether your item qualifies, feel free to reach out for clarification.

Exchanges

For the fastest exchange process, return the item you have. Once your return is accepted, you can place a new order for the item you want.

European Union Customers

If your order is shipped to the EU, you have a 14-day cooling-off period. You may cancel or return your order within 14 days for any reason. Items must still be unused, unworn, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of approval.
If approved, refunds are issued to your original payment method within 10 business days.

Keep in mind that banks and credit card companies may take additional time to process the refund.

If it’s been more than 15 business days since your return was approved, please contact us at silkenlather@gmail.com.